CX Sells: How to Deliver a Customer Experience That Motivates Women to Buy, Share and Refer
Every moment counts when people are trained to click on a better option if they feel unwelcome or uninspired in your place of business. Mastering the customer experience is crucial, especially when it comes to serving the world’s most powerful consumers: women. In this powerful speech, Brennan teaches audiences how to amplify key elements of the service experience to create an emotional connection that drives repeat business, positive reviews and referrals. The critical elements of the customer experience are completely within your control. Yet, lackluster service, poor merchandising and low customer engagement are still too prevalent, and represent just as a great a threat to consumer businesses as anything else. Many of the world’s biggest brands and retailers have sought Brennan’s advice: let her bring it directly to you.
PARTICIPANTS WILL LEARN:
- Five important ways selling is different now
- A roadmap of the biggest trends driving women’s purchasing patterns
- Four key motivators that inspire spending and loyalty
- What not to do
- "Monday Morning" strategies that can be implemented immediately